Privacy Policy

Last updated May 2021

At Loans 2 Go, we always respect the privacy of our customers and are committed to protecting your privacy at all times. This policy will give you a thorough explanation of the way we collect your data and how it may be used. It may be updated from time to time so you should review it occasionally.

How we collect your personal information

Your information will be collected and processed by Loans 2 Go during the use of our websites or when you communicate directly with us, such as through e-mail, phone or letter, for example:

  • when you complete our online application form on our website to use our service, your details will be stored;
  • we will make notes of any instances of contact between us, which will include any personal information disclosed to us during that contact;
  • any calls made to us or our representatives may be recorded for training and monitoring purposes; and/or
  • after your application has been completed, we may keep records of any feedback you give us about the service provided.

The type of data collected may include personal information such as your name, address, telephone numbers, e-mail addresses, date of birth and employment details. It may also include details of the applications you have had with us in the past or unsuccessful applications for further credit. You may also disclose sensitive information to us (such as, information about your physical and mental health, racial or ethnic origin, political opinions, religious beliefs, sexual life, medical information), which we may hold and process. Wherever possible we will always ask your explicit consent to process this information.

You are responsible for providing valid, accurate and up to date information. When you give us information about another individual or organisation it is on the basis that you confirm that they have specifically agreed to this and understand how and why their information will be used.

Data Protection Law

Data Protection Law (which includes the General Data Protection Regulation also referred to as GDPR and Data Protection Act 2018) places obligations on us in relation to the way we handle your personal information. The law permits us to use personal information only if we have a proper reason to do so. The law states we must have one or more of these reasons:

  • To fulfil a contract, we have with you; or
  • when it is our legal duty; or
  • when it is in our legitimate interest; or
  • when you consent to it.

A legitimate interest is when we have a business or commercial reason to use your information. But even then, it must not unfairly go against what is right and best for you. If we rely on our legitimate interest, we will tell you what that is.

How we use your personal information

Your data will always be dealt with responsibly and in accordance with the Data Protection Act 2018 and GDPR. Information stored or collected about you helps us improve our service and helps to make sure that any application you have with us is run smoothly.

For example, your information may be used to:

  • Identify you when you contact us;
  • carry certain credit checks through licensed credit-referencing agencies and a record of this search will be made on your credit profile;
  • administer and manage any application you make to us
  • contact you by e-mail, text message, post, telephone or in any other way about our products and services or the products and services of carefully selected and trusted partner organisations, unless you tell us that you prefer not to receive marketing;
  • to identify, prevent, detect or tackle fraud, money laundering, terrorism and other crimes;
  • comply with our regulatory obligations.

Groups of Personal Information

We use many different kinds of personal information as given below.

Type of personal information  Description
Financial Your financial position, status and history.
Contact Where you live and how to contact you.
Socio-Demographic This includes details about your work or profession, nationality where you fit into general social or income groupings.
Transactional Details about payments to and from your accounts including bank statements.
Contractual Details about the products or services we provide to you.
Locational Data we get about where you are, such as may come from your mobile phone, the IP address where you connect a computer to the internet.
Behavioural Details about how you use our products and services.
Technical Details on the devices and technology you use to interact with us.
Communications What we learn about you from letters, emails and conversations between us.
Social

Relationships

Your family, friends and other relationships.
Open Data and Public Records Details about you that are in public records and information about you that is openly available on the internet.
Special types of data The law and other regulations treat some types of personal information as special. We will only collect and use these types of data if the law allows us to do so:

• Health data including gender
• Criminal convictions and offences

Consents Any permissions, consents or preferences that you give us. This includes things like how you want us to contact you, whether you get paper statements, or prefer large-print formats.
National Identifier A number or code given to you by a government to identify who you are, such as a National Insurance number.

 

Where we collect personal information from

We may collect personal information about you using the information you give to us:

  • When you talk to us on the phone or in person.
  • When you use our websites, mobile device apps, web chat, emails us and send us letters.
  • When you give us access to your bank/building society transaction data/statements.
  • In insurance claims or other documents.
  • In financial reviews and assessments.
  • In customer surveys.
  • If you take part in our promotions.
  • Payment and transaction data.

Data from third parties we work with:

  • Companies that introduce you to us.
  • Credit reference agencies.
  • Banks and Building Societies.
  • Comparison websites.
  • Fraud prevention agencies.
  • Payroll service providers.
  • Land agents.
  • Public information sources such as Companies House.
  • Agents working on our behalf.
  • Market researchers.
  • Government and law enforcement agencies.

*

Who we share your personal information with

We act as broker thus, it may be necessary to disclose your information to our partners to provide you with the products or services you request. However, we will only disclose your information to such third parties where we have your consent to do so via an ‘opt in’ mechanism on our website or other similar channels. We may also disclose your information to third parties where we have a legitimate business need or obligated to do so by law.

We may share your personal information with these organisations:

  • Agents who we use to help run your accounts and services, collect what you owe, and explore new ways of doing business.
  • Credit reference agencies.
  • Fraud prevention agencies.
  • Payment services providers.
  • Regulators, government authorities, our trade association or other authorities to assist in the resolution of a complaint, to help prevent or detect fraud or terrorism, or for any other reasonable purpose identified by such authority.
  • Lenders and debt collection agencies.
  • Any company or person to whom we sell or transfer our business or our rights under any application we may have with you.
  • Any authorised third party linked with you such as Citizen Advice Bureau, Payplan etc.
  • Organisations that introduce you to us.
  • Companies that we introduce you to. E.g. Credit Brokers or Lenders.
  • Market researchers.
  • Companies you ask us to share your data with.

The information we use 

These are some of the kinds of personal information that we use:

  • Name
  • Date of birth
  • Residential address
  • History of where you have lived
  • Contact details, such as email addresses and phone numbers
  • Financial data
  • Employment details
  • Vehicle details
  • Automated decisions for fraud prevention

The information we have for you is made up of what you tell us, and data we collect when you use our services, or from third parties we work with.

We and FPAs may process your personal information in systems that look for fraud by studying patterns in the data. We may find that an account is being used in ways that fraudsters work. Or we may notice that an account is being used in a way that is unusual for you. Either of these could indicate a possible risk of fraud or money-laundering.

How this can affect you

If we, or a fraud prevention agency, determine that you pose a fraud or money laundering risk, we may refuse to provide the services or financing you have requested, or to employ you, or we may stop providing existing services to you.

Data transfers out of the EEA

FPAs may send personal information to countries outside the European Economic Area (‘EEA’). When they do, there will be a contract in place to make sure the recipient protects the data to the same standard as the EEA. This may include following international frameworks for making data sharing secure.

Sending data outside of the EEA

We will only send your data outside of the European Economic Area (‘EEA’) to:

  • Follow your instructions.
  • Comply with a legal duty.

If we do transfer information outside of the EEA, we will make sure that it is protected in the same way as if it was being used in the EEA.

If you choose not to give personal information

We may need to collect personal information by law, or under the terms of a contract we have with you. If you choose not to give us this personal information, it may delay or prevent us from meeting our obligations. It may also mean that we cannot perform services needed to run your accounts or policies. It could mean that we cancel a product or service you have with us. Any data collection that is optional would be made clear at the point of collection.

Marketing

We may use your personal information to tell you about relevant products and offers. This is what we mean when we talk about ‘marketing’.

The personal information we have for you is made up of what you tell us, and data we collect when you apply for credit. As part of our application process, we will ask you whether we may contact you in future about products and services offered by our organisation or trusted third parties. You can also ask us to stop sending you marketing messages by contacting us at any time.

We may ask you to confirm or update your choices, if you take out any new products or services with us in future. We will also ask you to do this if there are changes in the law, regulation, or the structure of our business.

If you change your mind you can update your choices at any time by contacting us. Our contact details are as follows:

Loans 2 Go Limited, Bridge Studios, 34a Deodar Road, Putney SW15 2NN

Tel: 0330 400 4381; E-mail: info@loans2go.co.uk

How long we keep your personal information

Unless required by law to keep your personal information for a longer period of time, we will keep it for no longer than 12 months from the date you last used Our Service or until you ask us to delete it.

 

How to get a copy of your personal information

You can access your personal information we hold by writing to us at this address:

Loans 2 Go Limited, Bridge Studios, 34a Deodar Road, Putney SW15 2NN

E-mail: info@loans2go.co.uk

Letting us know if your personal information is incorrect

You have the right to question any information we have about you that you think is wrong or incomplete. Please contact us if you want to do this.

If you do, we will take reasonable steps to check its accuracy and correct it.

What if you want us to stop using your personal information?

You have the right to object to our use of your personal information, or to ask us to delete, remove, or stop using your personal information if there is no need for us to keep it. This is known as the ‘right to object’ and ‘right to erasure’, or the ‘right to be forgotten’.

There may be legal or other official reasons why we need to keep or use your data. But please tell us if you think that we should not be using it.

We may sometimes be able to restrict the use of your data. This means that it can only be used for certain things, such as legal claims or to exercise legal rights. In this situation, we would not use or share your information in other ways while it is restricted.

You can ask us to restrict the use of your personal information if:

  • It is not accurate.
  • It has been used unlawfully but you don’t want us to delete it.
  • It not relevant any more, but you want us to keep it for use in legal claims.
  • You have already asked us to stop using your data but you are waiting for us to tell you if we are allowed to keep on using it.

If you want to object to how we use your data or ask us to delete it or restrict how we use it or, please contact us.

 

Are any of my other rights under this Privacy Policy affected?

Your individual data protection and privacy rights including the right to access, correct, delete, object, restrict, withdraw consent, request transfer and/or make a complaint, continue to apply to relevant personal data we control or process and are dealt with elsewhere in this Privacy Policy.

How to complain

Please let us know if you are unhappy with how we have used your personal information. To contact us please see our https://loans2go.co.uk/complaints-data/

If you are not satisfied with our response or believe we are not processing your personal data in accordance with the law you can complain to the Information Commissioner’s Office https://ico.org.uk

 

Cookies

To find out more about how we use cookies please see our cookie policy https://loans2go.co.uk/cookies/

 

Changes to this notice

We keep our privacy policy under regular review. This policy notice was last updated in May 2021